Terms of Service

1. Introduction and Acceptance

Welcome to Punch pizza ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website located at pizzas-punchs.rest and all related services, including food delivery, catering, and online ordering (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Services. These Terms apply to all visitors, users, and others who access or use the Services.

1.1 Eligibility Requirements

You must be at least 18 years old to use our Services. If you are between 13 and 18 years old, you may only use our Services with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that:

• You are of legal age to form a binding contract
• You have the legal capacity to enter into these Terms
• You will use the Services only for lawful purposes
• You will comply with all applicable laws and regulations

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Effective Date" above. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

"Company," "we," "us," or "our"

Refers to Punch pizza, a food service company operating at 2005 Walnut St, Philadelphia, PA 19103, USA.

"You," "your," or "User"

Refers to the individual or entity accessing or using our Services.

"Services"

Refers to all services provided by Punch pizza, including but not limited to our website, mobile applications, food delivery, catering services, online ordering system, and related functionalities.

"Content"

Refers to all text, graphics, images, music, software, audio, video, information, and other materials available through the Services.

"Website"

Refers to our website located at pizzas-punchs.rest and any associated subdomains or related websites.

"Order"

Refers to any request for food or beverages placed through our Services.

"Delivery Zone"

Refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food and beverages
• Create and manage your user account
• Contact our customer service
• Provide feedback and reviews
• Use our Services in compliance with all applicable laws

3.2 Prohibited Use

You agree not to use our Services for any unlawful or prohibited purposes. Specifically, you may not:

• Use the Services for any illegal activities or to violate any laws or regulations
• Attempt to gain unauthorized access to our systems, servers, or networks
• Use automated systems, bots, or scripts to access the Services
• Interfere with or disrupt the Services or servers connected to the Services
• Transmit any viruses, malware, or other harmful code
• Collect or harvest personal information about other users
• Use the Services to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Violate any intellectual property rights of Punch pizza or third parties
• Submit false, misleading, or inaccurate information
• Use the Services in any way that could damage our reputation or business

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When creating an account, you must:

• Provide accurate, current, and complete information
• Choose a secure password
• Verify your email address and/or phone number
• Agree to these Terms and our Privacy Policy

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. This includes:

• Keeping your password confidential
• Notifying us immediately of any unauthorized use
• Taking reasonable precautions to prevent unauthorized access
• Logging out of your account when using shared devices

4.3 Accurate Information

You agree to keep your account information accurate, current, and complete. This is particularly important for:

• Delivery addresses and contact information
• Payment method details
• Dietary restrictions and allergen information
• Emergency contact information

4.4 One Account Per Person

Each user may maintain only one account. Creating multiple accounts to circumvent restrictions or abuse our Services is prohibited.

4.5 Account Termination Rights

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason we deem appropriate. You may also delete your account at any time by contacting our customer service.

5. Products and Services

5.1 Product Descriptions and Accuracy

We strive to provide accurate descriptions of our food items, including ingredients, allergens, and nutritional information. However:

• We cannot guarantee complete accuracy of all product information
• Recipes and ingredients may change without notice
• Food preparation methods may vary
• Cross-contamination may occur in our kitchen
• Customers with severe allergies should exercise caution

5.2 Pricing and Availability

All prices are subject to change without notice. We reserve the right to:

• Modify prices at any time
• Discontinue menu items without notice
• Limit quantities available for purchase
• Refuse orders for any reason
• Apply different pricing for delivery vs. pickup

5.3 Order Acceptance and Processing

When you place an order:

• Your order constitutes an offer to purchase
• We may accept or decline your order at our discretion
• Order confirmation does not guarantee acceptance
• We will notify you if we cannot fulfill your order
• Payment authorization may occur before order acceptance

5.4 Food Safety and Quality Standards

5.5 Allergen Information and Disclaimer

Important allergen notice:

• Our menu contains items with common allergens including nuts, dairy, gluten, and seafood
• Cross-contamination may occur during food preparation
• We cannot guarantee allergen-free environments
• Customers with severe allergies should consult with management before ordering
• Allergen information is provided for guidance only and may not be complete

5.6 Delivery Terms and Conditions

For delivery orders:

• Delivery is available within our designated delivery zones
• Minimum order requirements may apply
• Delivery fees are additional to food costs
• Estimated delivery times are approximate
• Weather and traffic conditions may affect delivery times
• Customers must be available to receive deliveries
• ID verification may be required for certain orders
• Tips for delivery drivers are appreciated but not required

5.7 Order Modification and Cancellation

Order changes and cancellations:

• Orders may be modified or cancelled within 5 minutes of placement
• Once food preparation begins, changes may not be possible
• Cancellation requests will be processed when feasible
• Refunds for cancelled orders may take 3-5 business days
• Some payment methods may have different refund timelines

5.8 Payment Terms

Payment requirements:

• Payment is due at the time of order placement
• We accept major credit cards, debit cards, and digital payment methods
• Payment authorization may occur immediately upon order placement
• Failed payments will result in order cancellation
• Additional fees may apply for certain payment methods

5.9 Returns and Refunds

Due to the perishable nature of food, returns are generally not accepted. However, we may provide refunds or credits for:

• Orders that were not delivered
• Significantly delayed orders
• Food quality issues reported promptly
• Incorrect orders or missing items
• Food safety concerns

For detailed information about our refund policy, please see our Refund Policy.

6. Intellectual Property

6.1 Our Intellectual Property

The Services and all content, features, and functionality are owned by Punch pizza and are protected by copyright, trademark, and other intellectual property laws. This includes:

• Website design, layout, and user interface
• Logos, trademarks, and brand names
• Menu descriptions, recipes, and food photography
• Software, applications, and technical systems
• Marketing materials and promotional content
• Business processes and operational methods

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. This license does not permit you to:

• Reproduce, distribute, or publicly display our content
• Create derivative works based on our content
• Use our trademarks or logos without permission
• Reverse engineer or copy our software or systems
• Use our content for commercial purposes

6.3 User Content License

By submitting content to our Services (such as reviews, photos, or feedback), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute such content for business purposes.

6.4 Copyright Infringement Reporting

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you submit, post, or transmit through our Services, including:

• Reviews and ratings
• Photos and videos
• Comments and feedback
• Profile information
• Communications with other users or staff

7.2 Content Standards

All user content must:

• Be truthful and accurate
• Not violate any laws or regulations
• Not infringe on intellectual property rights
• Not contain offensive, discriminatory, or harmful language
• Not include personal information of others
• Be relevant to our Services

7.3 Prohibited Content

You may not submit content that:

• Contains hate speech, threats, or harassment
• Is sexually explicit or inappropriate
• Promotes illegal activities
• Contains spam or promotional material
• Includes false or misleading information
• Violates privacy rights of others

7.4 Content Removal Rights

We reserve the right to remove, edit, or refuse to post any user content that violates these Terms or that we deem inappropriate. We may also suspend or terminate accounts that repeatedly violate our content standards.

7.5 No Endorsement

We do not endorse, verify, or guarantee the accuracy of user-generated content. Reviews and opinions expressed by users are their own and do not represent our views.

8. Disclaimers

8.1 Service "As Is"

Our Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The quality, accuracy, or reliability of the Services
• Uninterrupted or error-free operation
• Security of data transmission
• Compatibility with your devices or software
• Availability of specific menu items

8.2 Food Quality and Safety Disclaimer

8.3 Third-Party Content Disclaimer

Our Services may include content from third parties, including delivery partners, payment processors, and review platforms. We are not responsible for the accuracy, reliability, or actions of third parties.

8.4 Professional Advice Disclaimer

Any nutritional information, dietary suggestions, or health-related content provided through our Services is for informational purposes only and should not be considered professional medical or nutritional advice.

9. Limitation of Liability

9.1 Maximum Liability Limits

To the fullest extent permitted by law, our total liability to you for any claims arising from or related to the Services shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Loss of business or business opportunities
• Loss of data or information
• Cost of substitute goods or services
• Personal injury or property damage (except where prohibited by law)
• Emotional distress or mental anguish

9.3 Essential Purpose and Jurisdictional Variations

If any limitation of liability is found to be invalid or unenforceable, our liability shall be limited to the maximum extent permitted by applicable law. Some jurisdictions do not allow certain limitations of liability, so these limitations may not apply to you.

9.4 Food-Related Claims

For claims related to food quality, safety, or allergic reactions:

• Claims must be reported within 24 hours of delivery or pickup
• Medical documentation may be required for health-related claims
• Our liability is limited to replacement of the food item or refund of the purchase price
• We are not liable for consequences of failure to disclose allergies or dietary restrictions

10. Indemnification

You agree to indemnify, defend, and hold harmless Punch pizza, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Content you submit or transmit through the Services
• Your negligent or wrongful conduct
• Any false or misleading information you provide

10.1 Defense and Settlement Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of these claims.

10.2 Survival of Indemnification

This indemnification obligation will survive termination of these Terms and your use of the Services.

11. Third-Party Links and Services

11.1 Third-Party Services

Our Services may integrate with or link to third-party services, including:

• Payment processing services
• Delivery tracking systems
• Social media platforms
• Review and rating platforms
• Map and navigation services

11.2 No Responsibility for Third Parties

We are not responsible for:

• The content, privacy policies, or practices of third-party services
• Any damages or losses caused by third-party services
• The availability or performance of third-party services
• Any transactions between you and third parties

11.3 Third-Party Terms Apply

Your use of third-party services is subject to their respective terms of service and privacy policies. We encourage you to read these terms before using such services.

11.4 No Endorsement

Links to or integration with third-party services do not constitute an endorsement of such services by Punch pizza.

12. Termination

12.1 Termination by Company

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to:

• Breach of these Terms
• Fraudulent or illegal activity
• Abuse of our Services or staff
• Failure to pay for orders
• Violation of our policies
• At our sole discretion

12.2 Termination by User

You may stop using the Services at any time and may request deletion of your account by contacting customer service. Account deletion may take up to 30 days to process completely.

12.3 Effect of Termination

Upon termination:

• Your right to access and use the Services will cease immediately
• Any outstanding orders may be cancelled
• We may retain certain information as required by law
• Accrued rights and obligations will survive termination

12.4 Survival of Provisions

The following sections will survive termination of these Terms: Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the State of Pennsylvania and the United States, without regard to conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Philadelphia, Pennsylvania. You consent to the jurisdiction of such courts and waive any objection to venue.

13.3 Dispute Resolution Process

Before initiating any legal proceedings, you agree to first attempt to resolve disputes through our customer service process:

1. Contact our customer service team at [email protected]
2. Provide detailed information about your concern
3. Allow us 10 business days to investigate and respond
4. Engage in good faith efforts to reach a resolution

13.4 Limitation on Time to File Claims

Any claim or cause of action arising out of or related to use of the Services must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

13.5 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. Changes to Terms

14.1 Right to Modify

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Changes may be made for various reasons, including:

• Legal or regulatory requirements
• Changes to our business practices
• Introduction of new features or services
• Improvement of user experience
• Security enhancements

14.2 Notification of Changes

We will notify you of any material changes to these Terms by:

• Posting the updated Terms on our website
• Updating the "Effective Date" at the top of this document
• Sending email notification to registered users (for significant changes)
• Displaying notice on our website or mobile application

14.3 Acceptance of Changes

Your continued use of the Services after any changes to these Terms constitutes your acceptance of such changes. If you do not agree to the modified Terms, you must stop using the Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for updates. We recommend checking this page regularly to stay informed of any changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and Punch pizza regarding the Services.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced with a valid provision that most closely approximates the intent of the original.

15.3 Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of these Terms must be in writing and signed by an authorized representative.

15.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or severe weather conditions
• Government actions or regulations
• War, terrorism, or civil unrest
• Labor strikes or disputes
• Internet or telecommunications failures
• Pandemic or public health emergencies

15.6 Headings

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

15.7 Language

These Terms are written in English. If these Terms are translated into any other language, the English version will prevail in case of any conflict or discrepancy.

16. Contact Information